Here you'll find the most up-to-date information about flight cancellations, how to report or check the status of a delayed bag, plus all the best ways to contact us.
If you are booked to travel on any of our impacted services, we will contact you directly and advise you of your booking options.
If your flight has unfortunately been cancelled you have 3 options:
1. Change your booking online
2. Request a voucher for future travel
3. Request a cash refund
You can also check the exact status of your flight if travelling today or tomorrow:
Check Flight Status
We're working on delivering all baggage to affected customers, the options below outline the steps you can take to register and track any missing baggage. To avoid any additional delays please do not report your missing bag more than once.
Report a Missing Bag
If you're you're waiting for an update on a reported bag you can check the status of your bag below.
Check Bag Status
You can also update your details here so we can better identify and return your bag as soon as possible.
Update Missing Bag Details
Our agents are here for you 24/7
Chat to an agent Mon–Sun 7am–10pm (Irish Time).
Chat to our bot 24/7.
Here are some common customer queries that you can find the answer to on our website.
The following teams have direct numbers to assist you.
For details on what to do if your bag didn't arrive or to check the status of a bag reported as delayed, please see our delayed or missing bags information section. Otherwise, call us using the following numbers open 24 hours, 7 days.
Check Bag Status
Call us within 3 business days of your flight departure
Please call us for any assistance requests within three business days of your flight departure. For oxygen requests, call us at anytime.
Request online no later than 48 hours before departure
Send us your request at time of booking or no later than 48 hours before departure.
Open 24 hours, 7 days
If you have a disability and are experiencing difficulty accessing aerlingus.com please call us on (877) 351-6882
Bookings of up to 25 passengers can be made online. Contact Group Sales by phone for bookings of more than 25.
For certain tasks, it's more efficient to use our online forms to submit your request.
If you have already submitted a form and have a Case Number, please use our
Case Update form to add, amend or follow up on anything related to that request.
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