Baggage Problems

If your bags are delayed, missing or damaged, please tell a member of staff at the information desk when you arrive at your final destination, or contact us using
the Baggage phone number.

Report your delayed or missing baggage

If your bags are delayed or missing, please tell a member of staff at the information desk when you arrive at your final destination, or contact us using the Baggage phone number.

Your baggage tag number is an important element in reporting your baggage missing. You'll find this number on any baggage receipts you were given when you checked in.

Your baggage tag number contains two letters and six numbers e.g. EI654321. If you used our Express Bag Drop you can get your baggage tag number here.

We will advise you once your baggage has been received and arrange a convenient time for delivery.

Check your baggage status

You can check the status of a bag that has already been reported as missing by using our baggage tracing service.

You will need your Baggage File Reference number for any correspondence in tracing and retrieving your missing baggage. You'll receive this when you report your baggage missing at your final destination airport. Your Baggage File Reference number contains five letters and five numbers e.g. DUBEI54321.

Please note, your Baggage File Reference number is NOT the same as the baggage tag number displayed on any receipts you were given when you checked in.

Please ensure your name, address, flight information and bag type details are correct. You can change any details here and we'll update your file accordingly.
If you haven’t received your baggage after 72 hours (three days), please fill in our delayed baggage questionnaire.

Once completed, please return your questionnaire to central.baggage-tracing@aerlingus.com

The information you provide us with will help us to speed up the search for your baggage.

Your baggage questionnaire must be returned after three days but no later than 21 days of you reporting your baggage as missing.
If your checked baggage is delayed or missing, you have certain entitlements.

Any compensation due to guests with baggage related claims adheres to our .

If your baggage is delayed or missing, our liability is limited under The Montreal Convention. If you hold personal travel insurance, we recommend that you contact your travel insurance provider regarding any claims.

If you don't hold any personal travel insurance, you must submit your claim to our Guest Relations department using our and please include:

  • Your unique Baggage File Reference number
  • Your interim expenses documented in the 'Comments' section of the form
And attach the following as a single PDF (one attachment per form):

  • Your baggage tags
  • Any relevant receipts you may hold to support your interim expenses claim. Please be advised that all relevant receipts are necessary for auditing purposes when considering all claims.

What to do if your baggage is damaged

Report your damaged baggage at the information desk when you arrive at the airport, or contact us using the Baggage phone number.

Damage not reported at the time of arrival must be reported to our Guest Relations department using our within seven days of receiving your baggage.

We don't cover minor damage to the exterior of baggage (e.g. scratches, stains, soiling, dents) resulting from normal wear and tear, or for water damage to non-waterproof baggage.

Your report will be assessed and reviewed by our team and details on the next steps will be outlined. You will also receive a Property Irregularity Report reference number.
Any pilferage must be reported immediately on receipt of your baggage and before leaving the baggage reclaim area of your arrival airport.

Pilferage not reported at the time of arrival must be reported to our Guest Relations department using our within seven days of receiving your baggage.

We will provide a confirmation letter for your insurance provider advising that you've reported the items as missing. If you need this letter, please include your baggage reference on the form and attach a copy of your boarding card in PDF format.
We accept no liability for damage to unchecked cabin baggage, unless such damage is caused by our negligence.
If your checked baggage is damaged, you have certain entitlements.

Any compensation due to guests with baggage related claims adheres to our .

Airlines have limited liability for damaged baggage. If you hold personal travel insurance we advise you to contact them directly to initiate a claim, or if you have taken out insurance on the Aer Lingus web site, you should contact Allianz Global Assistance directly.

If you don't hold any personal travel insurance, all claims must be reported to our Guest Relations department using our and please include:

  • Your unique Property Irregularity Report (PIR) reference number
  • Your booking reference number
And attach the following as a single PDF (one attachment per form):

  • Your baggage tags
  • Any relevant receipts for repair or replacement. Please be advised that all relevant receipts are necessary for auditing purposes when considering all claims.
If you’ve left some property on board one of our aircraft or in one of our lounges, please contact us using the Baggage phone number or email lostpropertydub@aerlingus.com, and we’ll do our best to locate the missing item.

If you've left property at the airport, you'll need to contact the relevant airport authority's lost property department instead.

While we'll absolutely help you to find your lost property, it's important to note that we can't accept liability for anything you've left on board our aircraft or in any of our lounges. We ask you to try and keep a check on your belongings while you're travelling.